Refund Policy
Refund Policy
At Libertista, we strive to provide the best possible customer experience. If for any reason you are not satisfied with your purchase, please email us at libertista01@gmail.com within 14 days of receiving your order. Our support team will analyze your request and provide additional instructions to ensure that you have the best possible experience with your orders.
Returning Faulty or Incorrect Items
If you receive an item that is defective or does not match the product you ordered, we will refund or exchange it for you. However, please note that personalized items cannot be replaced unless there are quality issues. To initiate a return, please contact us within 14 days of receiving your order.Modification & Cancellation
By placing an order with Libertista, you agree to accept all the terms and conditions outlined below. If you wish to modify or cancel your order, please email us at libertista01@gmail.com with your order number and the requested adjustment. We will confirm the change or cancellation once it has been processed.Please note that orders can only be cancelled or modified within 2 hours of being placed. After this time, the order is locked for processing and cannot be cancelled.
For personalized orders, modifications cannot be made once the order has been completed and locked for processing. Therefore, please ensure that all details are verified before placing your order. During the holiday season, modifications may take longer to process, and we cannot guarantee that your order will arrive on time if changes are made.
Incorrect Address
Libertista is not responsible for orders delivered to an incorrect address due to a customer's error. If your order is delivered to the wrong address or returned to the manufacturer's warehouse, we cannot offer a replacement free of charge. Therefore, please ensure that you enter the correct shipping address when placing your order.At Libertista, we are committed to providing excellent customer service and will go above and beyond to ensure that you are satisfied with your purchase. If you have any questions or concerns, please do not hesitate to contact us at libertista01@gmail.com.